Refund policy

Refund Policy

At GIFTHIM, we want you to love your purchase. If you are not fully satisfied, we’re here to help.

Returns

• You may return eligible items within 14 days of delivery.

• Items must be unused, in their original packaging, and in the same condition you received them.

• The following items are non-returnable:

  • Personalized products

  • Grooming goods

  • Perfume & cologne

  • Seasonal items

  • Final sale items

Refunds

• Once we receive and inspect your return, we’ll notify you and issue a refund to your original payment method.

• Please allow 5–10 business days for the refund to appear on your statement.

Exchanges

• We allow exchanges for defective or damaged items. Please contact us within 7 days of delivery for assistance.

Shipping Costs

• Shipping costs are non-refundable.

• Customers are responsible for return shipping unless the item arrived damaged or incorrect.

How to Start a Return

Email us at info@gift-him.com with your order number and reason for return, and we’ll guide you through the process.